top of page
Terms & Conditions

Last updated: 09-11-2025

​

Please read these Terms and Conditions carefully before using my website or placing an order.

​

1. General

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Rilana Doolhoff is registered with the Dutch Chamber of Commerce (KvK) under number: 96799390.

​

2. Products

We sell physical products such as t-shirts, prints, stickers, and related items. All items are designed and/or curated by Rilana Doolhoff.

​

3. Shipping & Delivery

  • We ship both within the Netherlands and internationally.

  • Please note: shipping is currently available to EU countries and Japan only. We cannot ship to the UK or the US because of VAT and customs regulations.

  • Orders are processed within typically 2-5 business days. Delivery times vary based on destination.

  • Buyers are responsible for any customs fees or import duties applicable in their country.​
     

4. Returns & Refunds

We do not accept returns or exchanges unless the product:

  • Arrived damaged, or shipping defect.

If you receive a faulty or damaged item, please contact me within 7 days of delivery, including clear photos of the issue. We will do our best to resolve the situation, which may include a refund or replacement.

​

5. Personal Data

To fulfill your order, we require your personal information, including:

  • Name

  • Shipping address

  • Email address

We use this information solely to process and deliver your order, and for customer communication.

​

6. Cookies & Analytics

This website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage data. By using our site, you consent to the use of such cookies. You can manage cookie preferences in your browser settings.

​

7. Pricing & Payment

All prices are listed in Euros (€), including VAT where applicable. Payment is required in full at the time of order via the available checkout options.

​

8. Intellectual Property

All designs, artwork, and content on this website are the intellectual property of Rilana Doolhoff. They may not be copied, reproduced, or used without written permission.

​

9. Liability

Rilana Doolhoff is not responsible for:

  • Delays or issues caused by third-party postal services,

  • Customs handling,

  • Or user error (e.g., providing incorrect shipping details).
    ​

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with the “Last updated” date.

​

11. Contact

For questions or support, please contact me via email or instagram.

Thank you!

bottom of page